Frequently Asked Questions
Everything you need to know about your Shoezona Supplies experience.
How do I determine the correct shoe size?
We provide a detailed size guide on every product page. Since fit can vary between brands, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. If your shoes don't fit or meet your expectations, you can initiate a return or exchange through our online portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your new kicks sooner.
Are your products authentic?
Absolutely. Shoezona Supplies only sources products directly from authorized distributors and manufacturers. Every pair is guaranteed 100% authentic and undergoes a quality check before shipping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my new shoes?
Care instructions vary by material. For leather, we recommend a damp cloth and conditioner; for suede, use a specialized brush. Check the 'Product Care' section on the specific item page for detailed maintenance tips.